Refunds are considered on a case by case basis only. As a credible, trustworthy publisher, we believe in outstanding customer services and satisfaction guaranteed and will make every attempt to satisfy our customers and resolve any issues. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days of the approval decision.

We will notify you of the approval or rejection of your refund via the email address you provided.